FAQ's
Any registered business or sole proprietor with a valid South African business registration and trading license may apply. Applicants must also have a fixed retail location with sufficient foot traffic.
You must complete this official application form (available on the operator’s website or through local offices soon), submit required documentation, and undergo a vetting process including credit and background checks.
Typically, you will need:
A copy of your business registration certificate (CIPC)
Proof of trading address (e.g., utility bill or lease agreement)
Valid tax clearance certificate
Director/owner ID copies
Bank account confirmation
Proof of financial stability
There may be minimal costs for setup such as additional powerpoints etc
Yes. You will be provided with a lottery terminal, printer, and signage. Installation and training will be handled by the lottery operator or their representatives.
Yes. All approved retailers will receive training on how to use the lottery terminal, sell tickets, handle payouts, and follow compliance regulations
Retailers are typically responsible for paying out smaller prizes (e.g., up to R2,000), while larger prizes are paid directly by the operator or at designated prize claim centres.
Retailers are typically responsible for paying out smaller prizes (e.g., up to R2,000), while larger prizes are paid directly by the operator or at designated prize claim centres.
The process can take a few weeks, depending on the completeness of your application and background checks.
No. Lottery sales must be done from a registered, fixed commercial premises approved by the lottery operator.
Yes. You’ll receive continued technical support, marketing materials, and updates from the lottery operator.
Depending on your license and agreements, you may be eligible to sell additional lottery products once approved.
The Sales Manager will log into the Retailer Portal daily to manually check all required Approvals and ACCEPT the Retailer Application as SUCCESSFUL and LICENCE ISSUED.
Successful retailer applications are exported to a CSV file nightly
There will be a unidirectional data feed from Retailer Portal to the Lottery Platform. For security reasons and to prevent hacks, a manual process is adopted at the GENLOT Lottery Platform end.
An OPS user would log into the Central System Retailer Management System and manually click an UPLOAD button to load individual record of successful retailer applicants. They will manually verify once again to confirm that the Mandatory fields are populated correctly. No Edits are allowed at this point.
Records verified manually will be persisted into the Central System Retailer database upon clicking the SUBMIT button.